FAQ

What to do if two or more records come up as potential duplicates?
This article explains what to do if, during players' registration process, you come across two or more potential duplicates of your new record and th...
Thu, 10 Sep, 2026 at 1:00 PM
What to do with clubs which have been registered by mistake or disaffiliated or merged?
This article explains to a Connect ID user (in most cases: Member Association) what they should do in different edge cases related to clubs. Club has be...
Mon, 1 Dec, 2025 at 6:24 AM
How to receive notifications about new releases, bugs, etc.?
Note: we use the "Announcements" forum to inform you about the releases containing breaking changes. Support Portal gives you a way subscribe...
Mon, 9 Sep, 2024 at 1:16 PM
Connect Id shows that a record has been created by your MA but you cannot find it in your FMS (orphaned records)
Symptoms Any MA (including yours) tries to register a person (or search for it) using facade, in particular: facade.RegisterPersonAndWaitForDetailsInCase...
Thu, 6 Jun, 2024 at 10:49 AM
How does a duplicate detection work for Organisations and Facilities?
When trying to register an organisation (e.g. a club) or a facility (e.g. a stadium), Member Association may encounter a 409 error, meaning that potential d...
Tue, 2 Apr, 2024 at 11:24 AM
Glossary - what do different terms and abbreviations mean?
This article briefly explains what different abbreviations that you may see across our support portal and documentation mean. If you see that anything is mi...
Wed, 27 May, 2026 at 10:14 AM
What is an organisation type?
Each organisation registered within Connect ID Service has a certain Organisation Type. It describes the nature/kind of organisation. The details of all the...
Fri, 29 Mar, 2024 at 4:54 PM
How to update a person who changed their name?
Some Member Associations make a mistake and in case of marriage resulting in the name change, simply update the player passing the new name as a parameter....
Thu, 30 Jan, 2025 at 12:59 PM
Certificate Renewal in Connect ID – Best Practices and Considerations
Renewing your certificate regularly is generally considered a good practice from a security standpoint. However, within the FIFA Connect ID ecosystem, the p...
Thu, 31 Jul, 2025 at 1:59 PM
Can I easily check if my listener is working?
Yes! Just go to https://fci-devtools-prod.azurewebsites.net/tests/persons and click "Run test". Connect ID will send a request for person details ...
Wed, 15 Oct, 2025 at 10:43 AM