FAQ
This article explains what to do if, during players' registration process, you come across two or more potential duplicates of your new record and th...
Thu, 10 Sep, 2026 at 1:00 PM
This article explains to a Connect ID user (in most cases: Member Association) what they should do in different edge cases related to clubs. Club has be...
Mon, 1 Dec, 2025 at 6:24 AM
Note: we use the "Announcements" forum to inform you about the releases containing breaking changes. Support Portal gives you a way subscribe...
Mon, 9 Sep, 2024 at 1:16 PM
Symptoms Any MA (including yours) tries to register a person (or search for it) using facade, in particular: facade.RegisterPersonAndWaitForDetailsInCase...
Thu, 6 Jun, 2024 at 10:49 AM
When trying to register an organisation (e.g. a club) or a facility (e.g. a stadium), Member Association may encounter a 409 error, meaning that potential d...
Tue, 2 Apr, 2024 at 11:24 AM
This article briefly explains what different abbreviations that you may see across our support portal and documentation mean.
If you see that anything is mi...
Wed, 27 May, 2026 at 10:14 AM
Each organisation registered within Connect ID Service has a certain Organisation Type. It describes the nature/kind of organisation. The details of all the...
Fri, 29 Mar, 2024 at 4:54 PM
Some Member Associations make a mistake and in case of marriage resulting in the name change, simply update the player passing the new name as a parameter....
Thu, 30 Jan, 2025 at 12:59 PM
Renewing your certificate regularly is generally considered a good practice from a security standpoint. However, within the FIFA Connect ID ecosystem, the p...
Thu, 31 Jul, 2025 at 1:59 PM
Yes! Just go to https://fci-devtools-prod.azurewebsites.net/tests/persons and click "Run test". Connect ID will send a request for person details ...
Wed, 15 Oct, 2025 at 10:43 AM