FAQ

Is it possible to create a ticket in Support Portal by e-mail?
Yes. Just send an e-mail to support.id@fifa.org. From that moment on you will have two options: if this is your first email to us the system will au...
Fri, 29 Mar, 2024 at 2:21 PM
Does Connect ID store registrations history?
Connect ID system does not store person registration's history. At any given time, only one registration per discipline can be stored in the system* and...
Wed, 9 Apr, 2025 at 12:38 PM
[PHP] How and why to provide person details to other MAs via Service Bus?
This article explains the basics of Service Bus communication: why is the communication required and how to implement a minimal version needed to properly i...
Thu, 6 Jun, 2024 at 11:07 AM
Notification references a FIFA_ID that I cannot find in my NRS
This article explains the reason and steps to take if a user receives a Notification (email or Service Bus message) from the Connect ID Service, that mentio...
Wed, 9 Apr, 2025 at 12:54 PM
How do I access Production environment (administration console)?
Admin Console - https://console.id.ma.services/ For problems with the account / reset the password, please see related article: https://support.id.m...
Mon, 19 Jun, 2017 at 4:28 PM
Which URLs should I whitelist on firewall?
The following addresses should be whitelisted for the integration with the Connect ID Service to work properly in different environments.  ALL ENVIRONME...
Mon, 24 Feb, 2025 at 12:53 PM
What to do if two or more records come up as potential duplicates?
This article explains what to do if, during players' registration process, you come across two or more potential duplicates of your new record and th...
Tue, 3 Dec, 2024 at 12:55 PM
Merging: how to decide which record is primary?
This article is intended to help a Member Association (MA) decide, for 2 duplicated records which need merging, which record should be primary and which sec...
Wed, 18 Jun, 2025 at 1:56 PM
How to receive notifications about new releases, bugs, etc.?
Note: we use the "Announcements" forum to inform you about the releases containing breaking changes. Support Portal gives you a way subscribe...
Mon, 9 Sep, 2024 at 1:16 PM
Connect Id shows that a record has been created by your MA but you cannot find it in your FMS (orphaned records)
Symptoms Any MA (including yours) tries to register a person (or search for it) using facade, in particular: facade.RegisterPersonAndWaitForDetailsInCase...
Thu, 6 Jun, 2024 at 10:49 AM