FAQ
Yes. Just send an e-mail to support.id@fifa.org. From that moment on you will have two options: if this is your first email to us the system will au...
Fri, 29 Mar, 2024 at 2:21 PM
Connect ID system does not store person registration's history. At any given time, only one registration per discipline can be stored in the system* and...
Wed, 9 Apr, 2025 at 12:38 PM
This article explains the basics of Service Bus communication: why is the communication required and how to implement a minimal version needed to properly i...
Thu, 6 Jun, 2024 at 11:07 AM
This article explains the reason and steps to take if a user receives a Notification (email or Service Bus message) from the Connect ID Service, that mentio...
Wed, 9 Apr, 2025 at 12:54 PM
Admin Console - https://console.id.ma.services/
For problems with the account / reset the password, please see related article: https://support.id.m...
Mon, 19 Jun, 2017 at 4:28 PM
The following addresses should be whitelisted for the integration with the Connect ID Service to work properly in different environments. ALL ENVIRONME...
Mon, 24 Feb, 2025 at 12:53 PM
This article explains what to do if, during players' registration process, you come across two or more potential duplicates of your new record and th...
Tue, 3 Dec, 2024 at 12:55 PM
This article is intended to help a Member Association (MA) decide, for 2 duplicated records which need merging, which record should be primary and which sec...
Wed, 18 Jun, 2025 at 1:56 PM
Note: we use the "Announcements" forum to inform you about the releases containing breaking changes. Support Portal gives you a way subscribe...
Mon, 9 Sep, 2024 at 1:16 PM
Symptoms Any MA (including yours) tries to register a person (or search for it) using facade, in particular: facade.RegisterPersonAndWaitForDetailsInCase...
Thu, 6 Jun, 2024 at 10:49 AM