FAQ

Why is direct integration via Connect ID API not a recommended approach?
FIFA Connect ID Service exposes a set of REST API methods. Every scenario that can be achieved via SDK can be also achieved directly by the use of API (Hash...
Mon, 27 Feb, 2023 at 12:47 PM
What to do if I'm missing mandatory fields? (e.g. Place of Birth)
Registering a Person in Connect Id Service does not require much information - only name, gender, date of birth and some info concerning registrations. How...
Tue, 14 Apr, 2020 at 7:52 AM
[.NET] How and why to provide person details to other MAs via Service Bus?
This article explains the basics of Service Bus communication: why is the communication required and how to implement a minimal version needed to properly i...
Thu, 6 Jun, 2024 at 10:59 AM
[JAVA] How and why to provide person details to other MAs via Service Bus?
This article explains the basics of Service Bus communication: why is the communication required and how to implement a minimal version needed to properly i...
Thu, 6 Jun, 2024 at 11:03 AM
Is it possible to create a ticket in Support Portal by e-mail?
Yes. Just send an e-mail to support.id@fifa.org. From that moment on you will have two options: if this is your first email to us the system will au...
Fri, 29 Mar, 2024 at 2:21 PM
Does Connect ID store registrations history?
Connect ID system does not store person registration's history. At any given time, only one registration per discipline can be stored in the system* and...
Wed, 9 Apr, 2025 at 12:38 PM
Notification references a FIFA_ID that I cannot find in my NRS
This article explains the reason and steps to take if a user receives a Notification (email or Service Bus message) from the Connect ID Service, that mentio...
Wed, 9 Apr, 2025 at 12:54 PM
Which URLs should I whitelist on firewall?
The following addresses should be whitelisted for the integration with the Connect ID Service to work properly in different environments.  ALL ENVIRONME...
Mon, 24 Feb, 2025 at 12:53 PM
[PHP] How and why to provide person details to other MAs via Service Bus?
This article explains the basics of Service Bus communication: why is the communication required and how to implement a minimal version needed to properly i...
Thu, 6 Jun, 2024 at 11:07 AM
How do I access Production environment (administration console)?
Admin Console - https://console.id.ma.services/ For problems with the account / reset the password, please see related article: https://support.id.m...
Mon, 19 Jun, 2017 at 4:28 PM