Understanding the global football ecosystem


We appreciate that the global football ecosystem is complex, and that it is not always easy to find help. In this article, we'll help you identify where the problem lies and point you in the right direction.
For a short overview of what different systems do, you may also check our Welcome to the FIFA Connect ID Support Portal! article.


Thanks to the success of the FIFA Connect Programme over the past decade, most football-related systems are now integrated. They communicate with each other, exchanging information, which is usually helpful - for example we no longer need to enter the same data twice in two systems.

However, this also has a downside: systems depend on each other's availability. This often makes it difficult for the end user to correctly identify the root cause of an issue they are experiencing.


Below you will find a basic overview of how the systems are integrated and practical tips to help you identify who to contact in case of an issue.


Integration Overview

The main system you use every day is your NRS (National Registration System). Many MAs use an NRS coming from the same provider, the most popular being FCP (FIFA Connect Platform, by FIFA) and Comet (by Analyticom).


Your NRS is integrated with the FIFA Connect ID Service. It means that almost every operation you do in your NRS is immediatelly sent to Connect ID to keep the central system up-to-date. All the players in your NRS can also be found in Connect ID (identified by a unique identifier - FIFA_ID) - and it is very important that this information is identical. Many 


FIFA Connect ID integration ensures automatic synchronization of player and organisation data between your National Registration System (NRS), FIFA Connect ID, and FIFA TMS.


Any updates you make to a player’s data in your NRS should reflect seamlessly across these platforms when integration is properly functioning.


Who should I contact if I experience issues?

Within your NRS:
Please reach out to your system provider or dedicated internal support team.

Examples:

  • You are not sure how to perform a merge in Connect ID via your NRS.
  • You cannot locate a specific record in your NRS.


With FIFA Connect Platform or FIFA Competition Management System:

Support Portal: https://support.fifaconnect.org/en/support/home

Contact them at  support@fifaconnect.freshdesk.com


With Connect ID SDK, FIFA DXP Platform or Connect ID Admin Console:

Support Portal: https://support.id.ma.services/support/home
Email the FIFA Connect ID Support Team at support.id@fifa.org

Examples:

  • You require access to Connect ID Admin Console.
  • You found a duplicate organisation and would like it removed from Connect ID and TMS.
  • You have questions or feedback regarding the FIFA DXP Platform.


With TMS or FIFA Clearing House:

Support Portal (for logged in TMS Users): https://support.fifatms.com/en/support/home
Contact the TMS Helpdesk at tmshelpdesk@fifa.org

Examples:

  • Any issues or questions related to the TMS system and its data.
  • Problems with synchronization between your system and TMS.
  • Questions regarding EPP generation.


For transfer regulations or player eligibility questions:
Reach out to FIFA’s Regulatory Team at regulatory@fifa.org

What if I’m unsure where the issue lies?

If you’re unsure which system is causing the issue, start by checking your NRS and our various support resources. If the problem persists across systems, feel free to reach out to support.id@fifa.org, and we’ll help point you in the right direction.


There are 2 ways to contact us:

  1. The best way to contact us is via Support Portal (you are here now) - just click "New support ticket" button.
  2. A very convenient alternative is to send an e-mail to support.id@fifa.org (see also this article)


Support hours: business days from 8:00 to 16:00 GMT.