What is FIFA Connect ID integration?
FIFA Connect ID integration ensures automatic synchronization of player and organisation data between your National Registration System (NRS), FIFA Connect ID, and FIFA TMS.
Any updates you make to a player’s data in your NRS should reflect seamlessly across these platforms when integration is properly functioning.
Who should I contact if I experience issues?
Within your NRS:
Please reach out to your system provider or dedicated internal support team.
Examples:
- You are not sure how to perform a merge in Connect ID via your NRS.
- You cannot locate a specific record in your NRS.
With Connect ID SDK, FIFA DXP Platform or Connect ID Admin Console:
Email the FIFA Connect ID Support Team at support.id@fifa.org
Examples:
- You require access to Connect ID Admin Console.
- You found a duplicate organisation and would like it removed from Connect ID and TMS.
- You have questions or feedback regarding the FIFA DXP Platform.
With TMS or FIFA Clearing House:
Contact the TMS Helpdesk at tmshelpdesk@fifa.org
Examples:
- Any issues or questions related to the TMS system and its data.
- Problems with synchronization between your system and TMS.
- Questions regarding EPP generation.
For transfer regulations or player eligibility questions:
Reach out to FIFA’s Regulatory Team at regulatory@fifa.org
What if I’m unsure where the issue lies?
If you’re unsure which system is causing the issue, start by checking your NRS and our various support resources. If the problem persists across systems, feel free to reach out to support.id@fifa.org, and we’ll help point you in the right direction.
There are 2 ways to contact us:
- The best way to contact us is via Support Portal (you are here now) - just click "New support ticket" button.
- A very convenient alternative is to send an e-mail to support.id@fifa.org (see also this article)
Support hours: business days from 8:00 to 16:00 GMT.