This article explains the different types of communication sent as part of the FIFA Connect ID Service and who receives them.
It is intended for all Member Association users, including Business and Technical Contacts, TMS Managers, and DXP Users, who may receive emails related to system updates, data changes, or operational monitoring.


Introduction


As part of the FIFA Connect ID Service, Member Associations (MAs) receive different types of communication related to system usage, data quality, and operational events.


These messages are sent to specific roles defined for each MA, such as:

  • Business Contact

  • Technical Contact

  • TMS Manager

  • DXP User


Each type of communication serves a different purpose - from general updates, through automated system notifications, to proactive data quality monitoring.


This article explains:

  • what types of communication you may receive

  • why you are receiving them

  • whether you can opt out


If you receive a high number of emails, it usually means that your role or notification setup may need adjustment.


Can I Unsubscribe?


In general:

  • Some communications are optional (e.g. newsletters)

  • Others are essential for system operations and data integrity and should not be disabled


If you are unsure or would like to update recipients for your Member Association, please contact:

support.id@fifa.org.


Overview of Communication Types


Type of Communication

Description

Sender

Recipients

Can you opt out?

Newsletters

General updates about the FIFA Connect ID ecosystem, new features, improvements, and initiatives

piotr.kuc-dzierzawski@fifa.org

Typically: Business Contact 1, Technical Contact 1, TMS Manager

Yes (recommended to keep at least one contact subscribed)

Connect ID Notifications

Automated notifications about business events affecting your data (e.g. person merges, updates)

notifications@id.ma.services

By default: TMS Manager (configurable by MA)

⚠️ Not recommended

DXP Notifications

Daily reminders about open duplicate cases (DXP tickets) assigned to your MA

dxp@id.ma.services

All DXP Users in the MA
By default: TMS Manager

⚠️ Not recommended

Proactive Monitoring

Semi-automated alerts triggered by the Connect ID team regarding data quality or technical issues (e.g. listener not responding)

support.id@fifa.org

Typically: Technical Contact, sometimes Business Contact

❌ No


Detailed Explanation


1. Newsletters

Newsletters provide high-level updates about the FIFA Connect ID ecosystem.


They may include:

  • new features and releases

  • upcoming changes

  • best practices


All newsletters are available here:

https://support.id.ma.services/support/solutions/folders/7000049776 


These are informational only and you may opt out if needed, although it is recommended that at least one person per MA remains subscribed.

2. Connect ID Notifications

These are automated system notifications triggered by important business events.


Example:

  • A player is merged in another system

  • Your MA is a data holder of that player

  • You receive a notification so you can update the FIFA ID in your system


More details:

https://support.id.ma.services/support/solutions/articles/7000069673-connect-id-notifications 


Where can I view notifications centrally?


In addition to email communication, notifications related to your Member Association can be viewed in the Admin Console:

https://console.id.ma.services/notifications 


This view includes all notifications where your Member Association is involved, meaning for players (FIFA IDs) for which your MA is registered as a data holder.


These notifications are critical for data consistency across systems.

Disabling them may result in outdated or inconsistent data in your systems.

3. DXP Notifications

DXP (Data eXchange Platform) notifications are daily reminders sent only when your MA has open duplicate cases.


Important characteristics:

  • sent once per day

  • only if there are unresolved tickets assigned to your Member Association

  • sent to all DXP Users in your MA


Because DXP does not assign tickets to individual users, all users are notified.


These messages help ensure:

  • timely resolution of duplicates

  • high data quality

  • correct downstream processes (e.g. EPP, training rewards)

4. Proactive Monitoring

These emails are triggered by the Connect ID team based on data quality checks or technical monitoring.


Examples:

  • your system (listener) is not responding

  • inconsistencies detected in your data

  • integration issues

  • DXP personal reminders or escalations, in case tickets remain unresolved for too long


These messages are semi-automated but always initiated by a human and always require attention.


They are operationally critical and cannot be disabled.


Final Notes


Not all communication is equal:

  • some messages inform

  • others protect the integrity of your data and systems


If you are receiving messages unexpectedly, reach out to us (support.id@fifa.org). If needed, the Connect ID team can help you:

  • review your current setup

  • adjust recipients

  • clarify responsibilities