Where can I find required actions? 


Each DXP case contains a Data Fixing section describing the required corrective actions.


Typical actions include:

  • merging FIFA IDs
  • reusing the correct (Primary) FIFA ID
  • correcting registrations or person details in your NRS
  • pushing the latest active registration to Connect ID


How do I validate that the issue has been resolved?


After completing the required corrections in your NRS, open the DXP ticket and click:



DXP will then verify whether the required changes are visible in Connect ID.



Should corrections be performed directly in Connect ID?


No — in most cases, corrections should be performed in your own National Registration System (NRS), which should then synchronise the changes to Connect ID.


Connect ID should not be treated as the primary operational system for player management.



What is the “Primary” FIFA ID? 


The Primary FIFA ID is the FIFA ID that should continue to be used after duplicate records are merged.


After a merge:

  • your system must stop using the secondary FIFA ID
  • all future registrations and operations should use the Primary FIFA ID only



What should I do if the player is currently active in my Member Association?


If the player is currently active in your MA, your system should push the latest active registration to Connect ID.


This is important because:

  • the latest active registration determines the Data Owner
  • active registrations are used by FIFA systems and business processes



What if I am unsure how to perform the required correction?


Please contact:

  • your internal development team or system provider for NRS implementation details
  • FIFA Connect Platform support for NRS operational guidance
  • FIFA Connect ID support for DXP or Connect ID-specific questions


You can also review our technical resources available in the support portal and the SDK documentation.



Useful Resources

For additional assistance, please contact: support.id@fifa.org


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