As part of your daily routine, you should check the DXP overview page, which displays all open tickets related to your Member Association. DXP tickets are created to address potential cases where a player associated with your Member Association has more than one FIFA ID. It is crucial for each player to have a unique FIFA ID for several reasons, primarily because it is necessary for the Clearing House and to ensure that your clubs are eligible to receive training rewards.
TABLE OF CONTENTS
- Step 1: Overview of Tickets
- Step 2: Case Details
- Step 3: Comparing Player Details
- Step 4: Making a Decision
- Step 5: Data Correction
Step 1: Overview of Tickets
Whenever there is a ticket that requires your Member Association's attention, it will appear in the overview, as shown above. This section provides initial details of each case, aiding in navigating the application. To delve deeper into a ticket's specifics, simply click on the relevant row.
The overview of DXP tickets assigned to your Member Association is accessible here.
Step 2: Case Details
Upon accessing a ticket, you'll find comprehensive details, including information on each FIFA ID involved in the case. This encompasses player details available through the FIFA Connect ID, proof of identification attached below the details section, and comments on the right-hand side that may be pertinent to resolving the case.
Step 3: Comparing Player Details
By reviewing the details on the ticket's page, you can often determine whether the two FIFA IDs belong to the same individual. However, some cases may require further investigation. Begin by comparing the proof of identification attached to the ticket with documents available in your NRS for that player. To do this, click "Preview" under the attachments section.
Note that DXP marks in Red any differences in details between two FIFA IDs.
Step 4: Making a Decision
After evaluating the available information, the next step is to decide whether both FIFA IDs pertain to the same player. Your decision is to be marked in the "Decision" section of a ticket. You will also need to confirm your choice.
If the information at hand is insufficient to make a definitive decision, you have two options:
- Collaborate with the Other Member Association: Share data, allowing them to compare details and documents to make an informed decision. This involves uploading a relevant document (often copy of player's passport or ID, ideally a document with that player's photo).
Then enabling the TMS manager of the other Football Federation to view the data by selecting a checkbox ("Show data to...") above the "Potential duplicate" section, as shown below.
Lastly, reassign the ticket to the other federation, providing a comment with any useful information and/or the reason you were unable to resolve the case independently. - Engage in Dialogue: Request additional details in the ticket's comments section and initiate a conversation with the TMS manager responsible for the other FIFA ID.
After you've added a comment to a ticket that necessitates action from another Member Association, consider reassigning the ticket to them. This step can help the other TMS manager notice your comment more readily and provide a response more efficiently.
Once a decision has been reached, the ticket can be considered resolved.
Step 5: Data Correction
When a duplicate record is identified, some data correction will be necessary to align the Member Association systems, Connect ID, and TMS. In such cases, a data fixing panel will display the required actions that need to be taken by the Member Association responsible for creation of the duplicate record. These actions may include:
- Merge of both FIFA IDs in Connect ID (via your own NRS)
- Updating FIFA ID of relevant player in your NRS (from duplicated one to the original)
- Adding the currently active registration to the original record
Please note that any historic (inactive) registrations should NOT be forcefully added, as this may overwrite currently active ones in other Member Associations.
Below is an example of the data fixing panel with some required actions:
If your Member Association is discovered as the one that created the duplicate record, the DXP ticket will automatically assign to you and your MA will be responsible for undertaking the data correction actions.
After taking each action related to the data correction, you can check if the action has been successfully performed and recorded in Connect ID. By clicking "Validate data fixing", the DXP will automatically evaluate, whether required data correction actions have been performed. If so, the ticket will be closed automatically.
Before the validation:
… and after:
Once the data correction is complete and all relevant systems are aligned regarding which FIFA ID is being used for the player, the ticket can be closed.