As part of your daily routine, you should check the DXP overview page, which displays all open tickets related to your Member Association. DXP tickets are created to address potential cases where a player associated with your Member Association has more than one FIFA ID. It is crucial for each player to have a unique FIFA ID that is consistent across all involved systems for several reasons, primarily because it is necessary for the Clearing House and to ensure that your clubs are eligible to receive training rewards.


TABLE OF CONTENTS


Step 1: Creating a Ticket


On the "Create New Ticket" screen, you will have two options to create a new ticket for two different scenarios:



The first one as above is for cases where your player already has a FIFA ID in your system but you suspect there might be another FIFA ID existing for that player. Choose this option if you are unsure if the FIFA ID that you are using for a player is correct.



The second main scenario while using DXP is when you are uncertain if a specific FIFA ID belongs to a specific player. Once the second option is chosen as above, you will be asked to input details of your player in order for us to conduct an investigation.


Step 2: Overview of Tickets


You can check if there are any tickets assigned to you on the second screen from the left-side menu titled "Tickets". Once there you will see any ticket that requires your action and/or was created by you and is now solved.


Whenever there is a ticket that requires your Member Association's attention, it will appear in the overview, as shown above. This section provides initial details of each case, aiding in navigating the application. To delve deeper into ticket's specifics, simply click on the relevant row.


The overview of DXP tickets assigned to your Member Association is accessible here.


Step 3: Case Details

When a ticket is assigned to your Member Association, to resolve it, you need to compare the data available in the DXP itself and the document attached to a ticket with the one available in your system.



Upon accessing a ticket, you'll find comprehensive details, including information on each FIFA ID involved in the case. This includes player details available through the FIFA Connect ID, proof of identification attached below the details section, and comments on the right-hand side that may be pertinent to resolving the case.


Step 4: Comparing Player Details

By reviewing the details on the ticket's page, you can often determine whether the two FIFA IDs belong to the same player. However, some cases may require further investigation. Begin by comparing the proof of identification attached to the ticket with documents available in your NRS for that player. To do this, click "Preview" under the attachments section.



Note that DXP marks in Red any differences in details between two FIFA IDs.


In a rare scenario where you cannot come to a conclusion regarding a specific case, you can escalate a ticket to FIFA, and we'll run an investigation on our end to help you solve it. Escalate to FIFA button is available behind the three dots, as shown below:



Step 5: Making a Decision & Collaboration

After evaluating the available information, the next step is to decide whether both FIFA IDs pertain to the same player. Your decision is to be marked in the "Decision" section of a ticket. You will also need to confirm your choice.



Please note that the blue box prominently displayed above the Decision section, frequently contains an action item for your Member Association to undertake. If you do not find the necessary action specified there, we recommend reviewing the comments section, where detailed information about the requirements for resolving the case is often provided.


The first goal of every DXP ticket is to come to a decision on whether a FIFA ID belongs to a player or not. If the information at hand is insufficient to make a definitive decision, you have two options:

  1. Collaborate with the Other Member Association: Share data, allowing them to compare details and documents to make an informed decision. This involves uploading a relevant document (often copy of player's passport or ID, ideally a document with that player's photo).


    Then enabling the TMS manager of the other Football Federation to view the data of your record by selecting a checkbox ("Show data to...") above the "Potential duplicate" section, as shown below:


    Lastly, reassign the ticket to the other federation, providing a comment with any useful information and/or the reason you were unable to resolve the case independently.


  2. Engage in Dialogue: Request additional details in the ticket's comments section and initiate a conversation with the TMS manager responsible for the other FIFA ID.

    After you've added a comment to a ticket that necessitates action from another Member Association, consider reassigning the ticket to them. This step can help the other TMS manager notice your comment more readily and provide a response more efficiently.


Once a decision has been reached and a duplicate has been confirmed the ticket will change status to Data Fixing.


Step 6: Data Correction

The final step of every DXP ticket is the data correction. This step aims to align all involved systems to ensure the same and correct FIFA ID is used for a player, and that the registrations data in Connect ID is up to date.


When a duplicate record is identified, some data correction will be necessary to align the Member Association systems, Connect ID, and TMS. In such cases, a data fixing panel will display the required actions that need to be taken by the Member Association responsible for creation of the duplicate record. These actions may include:

  • Merge of both FIFA IDs in Connect ID (via your own NRS)
  • Updating FIFA ID of relevant player in your NRS (from duplicated one to the original)
  • Adding the currently active registration to the original record


Please note that any historic (inactive) registrations should NOT be forcefully added, as this may overwrite currently active ones in other Member Associations.


In the data correction panel, as shown in the example below, you will find the necessary actions that need to be taken (in your National Registration System) by your Member Association to correct the data in your NRS, and since your NRS is integrated with the Connect ID system, your changes in the NRS will be reflected in Connect ID as well.



If your Member Association is discovered as the one that created the duplicate record, the DXP ticket will automatically assign to you and your Association will be responsible for undertaking the data correction actions.


After taking each action related to the data correction, you can check if the action has been successfully performed and recorded in Connect ID. By clicking "Validate data fixing", the DXP will automatically evaluate, whether required data correction actions have been performed. If so, the ticket will be closed automatically.


Before the validation:

… and after:


Once the data correction is complete and all relevant systems are aligned regarding which FIFA ID is being used for a player, the ticket will automatically close, and the case can be considered solved.


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*If needed request access from our support team by sending email to support.id@fifa.org

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