The article below provides instructions on how to:

  • change your password if you are the User of ConnectID Service
  • reset your password (actually: ask for reset) if you are the User of ConnectID Service
  • reset someone's password if you are the Administrator of ConnectID Service


Both changing your password and resetting it is done differently for different types of account that you use to access Admin Console (ConnectID Service). Therefore you need to start by determining which type of account you hold.

  1. standard ConnectID Service account
    This applies to the majority of cases. Standard account ends with @fifaconnect.onmicrosoft.com.
  2. personal Microsoft ID account
    An example may be an account ending with @gmail.com. Addresses ending with @makingwaves.pl are also private. 
  3. domain account
    An example is an e-mail address ending with @makingwaves.com. Such an account is fully managed by your IT and you need to contact them, if you need to reset or change your password.

Standard ConnectID Service accounts

Changing password

In order to change your password, perform the following steps:

 image2016-9-9 21:34:32.png

  • click "Change password"

 

  • follow instructions on the screen

 

Resetting password by the User

Note that for Active Directory Free, users cannot reset passwords themselves. Instead, they can Register for a password reset. As a result, Administrator will get an e-mail and be able to reset password.

Procedure of resetting the password, from the perspective of a User who forgot it, looks like this:

  1. try to log in to Admin Console - as you don't remember your password, this process is not successful
  2. if you are logged on to Admin Console but the password is already forgotten you have to log out and follow the steps below
  3. click "Can't access your account"
  4. choose "Work or school account". If you choose "Personal account" and proceed, you will not be able reset your password or let you Administrator know. Recovery will hang on message: "Try entering your Microsoft account again. We don't recognize this one."
  5. enter your account information (should be filled by default), provide the captcha code and click "Next"
  6. you will see the following message. Do not be discouraged, and click "contact an administrator" link on the screen below
  7. the following message will be shown. This is the end of the process from your perspective.
  8. your administrator will receive the following e-mail asking to reset your password

Resetting password by Administrator for a User

At any time, an Administrator may reset password for any user. In order to reset password for "John Smith", follow the steps below:

  1. go to Users section (https://manage.windowsazure.com/@fifaconnectid.onmicrosoft.com#Workspaces/ActiveDirectoryExtension/Directory/2219c2c6-7493-4866-bd3b-0e5a8eaf6d13/users) in Azure Active Directory.
  2. find user "John Smith" and click on his name to enter details screen
  3. click "Reset password" at the bottom of a screen
  4. copy the new, temporary password and send it to the User (use "alternate e-mail address" field from user profile)
  5. next time the User tries to log in, he will be asked to change his password

Personal Microsoft ID accounts

Changing password

  1. go to: https://account.microsoft.com/privacy
  2. choose option "Change password"
  3. follow instructions on the screen

Resetting password by the User

Procedure of resetting the password, from the perspective of a User who forgot it, looks like this:

  1. click "Can't access your account?" on the screen below
  2. choose the reason "I forgot my password" and press "Next"
  3. enter your personal Microsoft ID (the one for which you forgot the password), provide the captcha code and click "Next"
  4. check your inbox - you should have received a verification code. Enter it and press "Next"

  5. type your new password twice and press "Next"
     

Troubleshooting/common mistakes

Trying to use option "Register for Password Reset"

Important: in case you realize that you don't remember your password anymore, but can still access Admin Console, you might want to use option "Register for Password Reset" available on your user profile in Azure: https://account.activedirectory.windowsazure.com/profile/Default.aspx.

This will not work.

  • if you click "Register for a Password Reset"

 

  • you will see the following message

 

Choosing "personal account" instead of "work or school account"

If you choose the wrong type of account on the screen below, the process will not be successful.

If you use account created in ConnectID Service (the most common type, name ending with @fifaconnect.onmicrosoft.com), but choose "Personal account", the end result will be the following:

  1. choose "Personal account"  while holding ConnectID Service account
  2. choose "I forgot my password"
  3. enter your ConnectID Service account (john.smith@fifaconnect.onmicrosoft.com) which is NOT a personal account and press "Next"
  4. you won't be able to complete the process and leave the screen below